Nov 30, 2019 Microsoft Word for Mac 16.31 horizontal lines problem I create a lot of instructional workbooks, and I use horizontal lines where students can write answers (see below). It works great, except that after I save the file and then reopen it, many of the lines change width from full page width to centered and shorter (see second image below.
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Hello!I'm helping someone that's having a strange issue with PowerPoint for Mac. She had a presentation that she created a few years back (created on a Mac), and when she tries to open up the presentation with the most-recent version of PowerPoint for Mac (16.31),it doesn't identify any of her videos. It just turns where the videos were, into these black boxes. When we move to a PC that's running Windows 10, and the same version of PowerPoint, the videos work just fine. So, the files are there, but just don't identifyin PowerPoint.
I even opened it up on Keynote, and the videos work there too! I checked the files, and it shows that they are all mp4s, so that shouldn't be the issue. The videos play normally on her Mac as well.Has anyone else experienced issues with videos in this version of PowerPoint for Mac? I really don't understand what could be happening.Thank you so much!Maddi. Hi Maddi,May I know if your problem has been solved? May I know if you still need help? If so, you can post back and we will try our best to help you.According to your description, it seems that this problem only occurs on PowerPoint for Mac 16.31, and you can open it in PowerPoint for Windows and keynote.Given this situation, I want to give you some suggestions below and hope that will help you:.
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You can set up Mac in safe mode according to this article. This can help you troubleshoot whether it is caused by third-party software which installed on Mac.
If this problem only occurs on a specific file, you can create a new file, then you can copy the content of this problematic file to the new file to check if the same problem will occur.If the problem still persists, could you provide the information below?. Could you provide the version of Mac OS?. May I know if all files have the same problem? You can create a new file to check if the same problem will occur.Best Regards,Sukie - If you feel a reply works for you, please kindly vote or mark it as it will be beneficial to other community members reading this thread. Hi Sukie,Thank you so much for being willing to help me with this issue!I can certainly try restart my computer in safe mode, but this isn't just an issue on my computer. It is happening on multiple Mac computers.I tried the option where I went into my Keynote presentation and tried to copy the slides over to PowerPoint, and the same issue occurred.
It turned all of my videos into pictures!Yes! My Mac OS is Catalina - version 10.15.1. And when I tried to test out the copying file trick, I created all new files and then copied and pasted my content into a new PowerPoint file, and the same error occurred!Thank you SO much!Maddi. Unfortunately, no, I don't have another Mac identical to mine or the professor I'm helping.Sure! I attached the PowerPoint file to the link below. I deleted all of the slides but one.
The little black boxes (below the photos) at the very bottom are supposed to be video files. They play in PowerPoint while I'm on PCs, as well as when I bring theminto Keynote.you so much!MaddiPrivate information has been masked by Sukie Qi MSFT. Hi Maddi,PowerPoint for Mac uses Apple's QuickTime player to play video content. The current version of QuckTime player doesn't have the codecs needed to play a movie saved in 1999 formats. PowerPoint for Windows uses a different player.The movies were last saved in January, 1980.
They won't play unless you open in a product that can open these files and export in current formats.Apple's QuickTime Player version 7 has the necessary codecs. You can open the movie in QuickTime 7 and export to.mp4 file format.
There may be free websites you can use to make the conversion.Once you have updated the movie file format, re-insert the new version of the movie and all will be well.Here's a screenshot from QuickTime Player 7And then from PowerPoint after the movie was exported:I am an unpaid volunteer and do not work for Microsoft. 'Independent Advisors' work for contractors hired by Microsoft. 'Microsoft Agents' work for Microsoft Support.
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